Electro-Claim: Complaints-and-Warranty Project

ElectroClaim is designed to simplify the process of reporting and resolving civic complaints through a centralized online portal. The system provides separate access for citizens, administrators, and government authorities. Citizens can create accounts, submit complaints under categories such as street lights, water supply, drainage, roads, garbage, and others, and monitor the progress of each complaint from their dashboard. Administrators manage the overall complaint workflow by viewing all submitted complaints, assigning them to approved government authorities, monitoring complaint statistics, and marking complaints as resolved after proper clearance. Government authorities can view assigned complaints, update progress, add remarks, provide resolution proof, and give clearance once the issue is solved. The system also includes a messaging feature named ClaimConnect for citizen-support communication and a simple chatbot to guide users through registration, complaint submission, status tracking, and support options.